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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,529 topics in this forum

  1. Setting to Deny Closure of a Request with Open Activities

    By Martyn Houghton,   
    • 1 reply
    • 310 views

  2. Add option to send attachments in Business Process along with text

    By AmyW,   
    • 8 replies
    • 327 views

  3. Change Authorisations - Auto Populating

    By Jeremy,   
    • 2 replies
    • 309 views

  4. Suspend and wait for priority Change

    By yelyah.nodrog,   
    • 1 reply
    • 328 views

  5. Asset Management Extract

    By danb,
    • 1 reply
    • 335 views

  6. Snippets in the multi Request Action button

    By Adrian Simpkins,   
    • 0 replies
    • 338 views

  7. Custom field to trigger HUD update?

    By Alisha,
    • 3 replies
    • 264 views

  8. Folders in shared views

    By Smurfy,   
    • 1 reply
    • 320 views

  9. Request List enhancement

    By 7oaks,
    • 1 reply
    • 297 views

  10. Service Portfolio - Service Request List only shows Incident, Service and Change Requests, not Problem, Known Error or Release

    By Martyn Houghton,   
    • 1 reply
    • 338 views

  11. Error on completion task comments

    By Adrian Simpkins,
    • 1 reply
    • 270 views

  12. Minor enhancement request: Make the clickable area for the close error message 'X' larger please

    By Berto2002,
    • 2 replies
    • 310 views

  13. Email attachment from PC to user in process node

    By AmyW,
    • 3 replies
    • 356 views

  14. Asset detail capturing and updating Asset Manager automatically from within a request

    By Adam Toms,   
    • 1 reply
    • 285 views

  15. Within Resolve time - not calculating

    By AKetteringham,
    • 13 replies
    • 500 views

  16. Known Errors - Entity Query - 'Include Workaround' field

    By Martyn Houghton,   
    • 2 replies
    • 355 views

  17. email icon greyed out

    By lee mcdermott,
    • 1 reply
    • 336 views

  18. Catalog Items not forced in Service List

    By Kelvin,   
    • 2 replies
    • 289 views

  19. Minor enhancement: Authorisation status of change requests permanently visible in information box

    By Berto2002,
    • 2 replies
    • 395 views

  20. External email attachments

    By LorraineS,
    • 2 replies
    • 369 views

  21. Missing Known Errors BPM Node - Show Workaround

    By Martyn Houghton,   
    • 0 replies
    • 415 views

  22. Reporting - Errors

    By Met,
    • 1 reply
    • 322 views

  23. Created / logged by "username"

    By Smurfy,
    • 4 replies
    • 313 views

  24. Services missing from Linked Services Tab

    By Ann-MarieHolloway,
    • 3 replies
    • 296 views

  25. Searching for tickets in a BP workflow

    By Met,
    • 1 reply
    • 309 views
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