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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,526 topics in this forum

  1. Custom Fields limited to 255 chars: can they accept carriage return?

    By Berto2002,
    • 3 replies
    • 435 views

  2. ProCap2 overrides

    By Alisha,
    • 5 replies
    • 427 views

  3. New Admin Tool - Request Subs-statuses - Changing Request Type

    By Martyn Houghton,   
    • 6 replies
    • 376 views

  4. Most efficient way to categorise?

    By Sam P,
    • 3 replies
    • 393 views

  5. Using manager email in an external authorisation

    By HGrigsby,
    • 12 replies
    • 515 views

  6. Full User able to reopen a request under another Domain / Division

    By Adrian Simpkins,   
    • 2 replies
    • 358 views

  7. Export of ICs and BPMs

    By Stephen.whittle,
    • 2 replies
    • 399 views

  8. Attachments - Sorting, Filter and Search

    By Guest Paul Alexander,   
    • 1 reply
    • 302 views

  9. Slideshow displaying dashboards/widgets less than full width in new Admin UI

    By Luke,
    • 4 replies
    • 374 views

  10. Error: "There was a problem in saving the extra details"; IC fields not showing in Details form

    By Berto2002,
    • 2 replies
    • 303 views

  11. IMPORTANT! Refactored Intelligent Capture to be enabled on Tuesday 12th April

    By Guest Ehsan,
    • 11 replies
    • 448 views

  12. Service Manager - BPM Tasks - "Single line text field" showing as "Initializing... undefined"

    By JamieMews,   
    • 12 replies
    • 573 views

  13. Multiple Words Search in My Services Portal in Hornbill

    By Adam Toms,
    • 2 replies
    • 769 views

  14. Unable to see the current IC running against a Service in the Service Portfolio

    By Adrian Simpkins,
    • 4 replies
    • 263 views

  15. The new dashboard workspace :(

    By Michael Taylor,
    • 4 replies
    • 468 views

  16. Lock Schedule should not obscure schedule in Change Requests

    By Berto2002,
    • 13 replies
    • 380 views

  17. Truncating email text on system auto update

    By HHH,
    • 14 replies
    • 1.2k views

  18. Sent Email message not appearing on Timeline

    By sprasad,
    • 12 replies
    • 1.1k views

  19. Routing Rule Templates - can't choose Service for SR

    By Met,
    • 2 replies
    • 278 views

  20. Library Images not appearing on Emails

    By Gavin James - SDDC,
    • 7 replies
    • 534 views

  21. Unable work, error log out users.

    By Oriol Martinez,
    • 3 replies
    • 377 views

  22. IC Variable Picker showing unpublished IC's

    By Sam P,
    • 5 replies
    • 301 views

  23. Missing bulk actions

    By Alisha,
    • 6 replies
    • 390 views

  24. Unable to logon to system and unable to raise a support ticket 1 2 3 4

    By Adrian Simpkins,
    • 81 replies
    • 4.2k views

  25. Date Selection Data Validation

    By AlexOnTheHill,   
    • 0 replies
    • 295 views
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