Function request - request visibility when service not visible

[Damian Roberts]

In our instance we have a number of services which are only visible to analysts/users.  This means that basic customers/users can not view their requests via the portal (My Requests).  We think that if you are the customer of a request then it should always be visible in My Requests even if the service is not visible.

[James Ainsworth]

Hi @Damian Roberts

Thanks for your post. 

If you would like customers to see their requests for the service, is there a reason why wouldn't you make the service visible to them?  A service that has the portal access turned off is doing as it is designed to do which is to not allow any interaction through the portals.  For example a requirement for a particular service where people can only raise tickets by phone and be communicated to by email.