Resolved calls and emails

[QEHNick]

Is there any way of emailing the resolution of a call if the BP has been ignored?

I.E. human tasks skipped, and basically none of the automation followed?

[Steve Giller]

You can simply copy the Resolution text into an Email action, however the BPM will most likely still be "stuck" at an earlier point, e.g. the skipped task.

It might be better to complete the actions that have been left (unless that would cause unwanted actions like emailing the Customer for more information on an issue that's resolved) and allowing the Process to complete naturally.

It would definitely be recommended to review the Business Process and put measures in place to ensure that Automation/Tasks cannot be skipped.

[QEHNick]

Thanks Steve, as I suspected.

Instead we have reworked the processes. The analysts were saying that the tasks took longer to do than the actual work behind them.

At least now it's doing what it should.