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Knowledge Centre Access


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Morning All,

I have trying to find a way to allow our Service Desk to search across our entire Knowledge Centre. I know that the articles are available on initiation of a new ticket:


and after the ticket has been created via the Solution tab:


Is there a way to undertake a free text search separate to this? I know that there is this capability on the Self-Service portal but this only seems to return results that have been published to Portals? I was thinking of using the API for FAQ's located here:


Is this a valid option, or is there something prebuilt?



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