Jump to content

Knowledge Centre Access


Osman
 Share

Recommended Posts

Morning All,

I have trying to find a way to allow our Service Desk to search across our entire Knowledge Centre. I know that the articles are available on initiation of a new ticket:

image.png.3ab78cb63fa69623394e87040943e5c8.png

and after the ticket has been created via the Solution tab:

image.png.c8f6efc64362e0f8e02cd919449c9100.png

Is there a way to undertake a free text search separate to this? I know that there is this capability on the Self-Service portal but this only seems to return results that have been published to Portals? I was thinking of using the API for FAQ's located here:

https://lon-p01-api.hornbill.com/wfwllp/xmlmc/apps/com.hornbill.servicemanager/?method=knowledgeSearch

Is this a valid option, or is there something prebuilt?

Thanks

Osman

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...