Knowledge Centre Access

[Osman]

Morning All,

I have trying to find a way to allow our Service Desk to search across our entire Knowledge Centre. I know that the articles are available on initiation of a new ticket:

and after the ticket has been created via the Solution tab:

Is there a way to undertake a free text search separate to this? I know that there is this capability on the Self-Service portal but this only seems to return results that have been published to Portals? I was thinking of using the API for FAQ's located here:

https://lon-p01-api.hornbill.com/wfwllp/xmlmc/apps/com.hornbill.servicemanager/?method=knowledgeSearch

Is this a valid option, or is there something prebuilt?

Thanks

Osman