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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. Extra Text when sending FAQs

    By Jeremy,   
    • 2 replies
    • 305 views

  2. Operational Level Agreement

    By Adrian Simpkins,
    • 0 replies
    • 335 views

  3. Change Type in Request List

    By Jeremy,   
    • 5 replies
    • 1.5k views

  4. Emails Raised into Requests

    By will.good,   
    • 7 replies
    • 498 views

  5. Unable to get the Log New Change node working; error: "Cannot read property 'h_requesttype'"

    By Berto2002,
    • 7 replies
    • 363 views

  6. The Log New Change option does not allow us to "Copy Change Type"

    By Berto2002,   
    • 0 replies
    • 331 views

  7. Automatically include an address to send an email to

    By Guest Paul Alexander,
    • 7 replies
    • 396 views

  8. "Last Email Sent" - Field

    By Malcolm,
    • 5 replies
    • 365 views

  9. Define connection types per Service

    By samwoo,
    • 0 replies
    • 269 views

  10. Add free text / narrative to report email body

    By Sam P,   
    • 1 reply
    • 343 views

  11. Auto Task to show if Incident's SOURCE is NOT Self Service

    By Guest Paul Alexander,
    • 1 reply
    • 577 views

  12. Waiting for a Linked Request update

    By Guest Paul Alexander,
    • 2 replies
    • 634 views

  13. First Time Fix Query

    By will.good,
    • 3 replies
    • 551 views

  14. Reports

    By Nick Brailsford,
    • 4 replies
    • 334 views

  15. HUD not sizing properly when using the Timesheet Manager sidebar app.

    By Martyn Houghton,   
    • 1 reply
    • 330 views

  16. Emails to Customers when Request is assigned to another team

    By Tina.Lapere,
    • 1 reply
    • 289 views

  17. Assets and End Users

    By Ann,
    • 3 replies
    • 341 views

  18. Automatic regular updates to the Customer about their calls

    By Tina.Lapere,
    • 1 reply
    • 343 views

  19. Extracting Feedback (Ratings) comments

    By Berto2002,
    • 2 replies
    • 391 views

  20. Use a hornbill user form to create a Azure AD account

    By lee mcdermott,
    • 3 replies
    • 304 views

  21. Date & Time Control

    By Alisha,
    • 13 replies
    • 2.1k views

  22. SLA Rules - Urgency

    By Alistair Young,
    • 1 reply
    • 321 views

  23. Known Errors do not display Workarounds

    By JAquino,
    • 1 reply
    • 318 views

  24. How can I find out if someone is a Line Manager of others?

    By Berto2002,
    • 1 reply
    • 300 views

  25. Microsoft Dynamics migration to Service Manager - has anyone done this?

    By Martyn Houghton,   
    • 2 replies
    • 304 views
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