On-Hold -> Categories

[Mark (ESC)]

Hi all

Is it possible to have categories within the On-Hold function.

Say for example.

*User on Holiday

*Waiting on equipment 

*etc.

 

Just a thought, or is there another way to record this with each ticket. 

[Conor]

Hi @Mark (ESC)

The request sub-statuses can do this for you - https://wiki.hornbill.com/index.php?title=Request_Sub-statuses

You can define the on-hold options on a global level (applicable to every ticket of a certain call class raised), or per service under the service configuration for each call class.

[Mark (ESC)]

@Conor Thank you, 

Nice and easy once you find the instructions.