Jump to content

Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. Minor bug: checkbox not appearing at the start of the applicable row

    By Berto2002,
    • 0 replies
    • 254 views

  2. Switch to an IN

    By SJEaton,
    • 5 replies
    • 465 views

  3. Email authorisation settings and source

    By Gareth Watkins,   
    • 5 replies
    • 1.2k views

  4. Suspend to work on 24 hr clock rather than WTC

    By RIchard Horton,
    • 11 replies
    • 532 views

  5. IMPORTANT! Do not make changes to current dashboard configurations in your instance!

    By Victor,
    • 1 reply
    • 446 views

  6. Routing Rule for Emails for Request to be Logged and Resolved

    By JoanneG,
    • 6 replies
    • 378 views

  7. FAQ listing order

    By Jeremy,   
    • 1 reply
    • 367 views

  8. Snippet not being recognised as text

    By Sam P,
    • 2 replies
    • 296 views

  9. Raise New Request - Copy options - Connections & Attachements

    By Martyn Houghton,   
    • 19 replies
    • 2.3k views

  10. Knowing when a Resolved ticket gets a notification reply

    By RIchard Horton,
    • 7 replies
    • 447 views

  11. View keeps not working

    By Caroline,
    • 5 replies
    • 329 views

  12. Service Portfolio - Error whilst changing customer feedback questions.

    By QEHNick,
    • 3 replies
    • 331 views

  13. Override Flag for Service Desk

    By Alisha,
    • 15 replies
    • 2.4k views

  14. Saving Emails as PDFs

    By Jeremy,   
    • 3 replies
    • 342 views

  15. Archived / Suspended account query

    By Adrian Simpkins,
    • 12 replies
    • 1.7k views

  16. Is there a limit on the number of updates that a request can have?

    By Guest Paul Alexander,
    • 7 replies
    • 338 views

  17. Suspend - Wait for Linked Requests

    By yelyah.nodrog,
    • 1 reply
    • 366 views

  18. Alerts for VIP users?

    By lee mcdermott,
    • 1 reply
    • 286 views

  19. Since the Service Manager build 2632 - we have lost the ability to search the asset using a serial number when searching from the request list (See attached).

    By Jake Thaker,   
    • 4 replies
    • 634 views

  20. Apply to Request

    By Euan Coleman,
    • 2 replies
    • 383 views

  21. Simple list maximum entries

    By JakeCarter,
    • 3 replies
    • 362 views

  22. Auto-Task for creating a new Activity against incident?

    By Ben Maddams,
    • 2 replies
    • 473 views

  23. Customer Feedback

    By Andy Gilbert,
    • 2 replies
    • 359 views

  24. Assign a new request to another Helpdesk

    By Chibamba,
    • 10 replies
    • 1k views

  25. New SLAs, what happens to old ones?

    By yelyah.nodrog,   
    • 2 replies
    • 384 views
×
×
  • Create New...