Adding major incidents to change calendar

[Michael Sharp]

Is it possible to add major incidents to the change calendar?  The easiest way I can think is to open up the calendar to Problem tickets perhaps or Known Errors?

Regards and thanks,

Mike.

[Steve Giller]

@Michael Sharp I'm not sure whether this is either desirable or possible.

It's my understanding that the Change Calendar is a display of future changes, primarily used to prepare for planned outages and prevent clashes/align similar Changes.

Are you asking for Major Incidents (which are usually unplanned, ongoing outages) to be added to the Change Calendar or are you looking for a Calendar that shows a historical timeline of your Major Incidents?

[Michael Sharp]

@Steve Giller we often refer to the change calendar when a pattern of behaviour has occurred and look to see what the cause may be (for example, may have noticed CPU has increased over the past 2 weeks) and might be related to a remedy of a system issue.

Regards,

Mike.

[Michael Sharp]

Also to be able to review major incidents over a long period of time will be extremely useful for board level uptime reports