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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,516 topics in this forum

  1. Certain locations unable to access various hornbill domains

    By JonNutt,
    • 10 replies
    • 494 views

  2. Setting the team from a task

    By yelyah.nodrog,
    • 10 replies
    • 515 views

  3. How do you add multiple connections to a request as part of bpm configuration?

    By Adam Toms,   
    • 2 replies
    • 319 views

  4. Enhancement request (minor, UI) - prevent the downstream connector being included when pasting nodes

    By Berto2002,   
    • 2 replies
    • 367 views

  5. Linked assets not showing a link to the request

    By Guest Paul Alexander,
    • 2 replies
    • 368 views

  6. Ability to be able to configure supporting teams by catalogue item in Service Portfolio

    By Paul Chambers,   
    • 0 replies
    • 343 views

  7. Wordwrap option in Description text box?

    By Guest Paul Alexander,
    • 11 replies
    • 1.2k views

  8. Wait for Linked Request

    By Chloe Carson,
    • 0 replies
    • 364 views

  9. There's no documentation on using Power Automate on Wiki?

    By Berto2002,
    • 4 replies
    • 572 views

  10. delete a specific request

    By Giuseppe Iannacone,
    • 4 replies
    • 382 views

  11. Floating snippet selection screen when Composing emails

    By sprasad,
    • 4 replies
    • 441 views

  12. Minor bug: Cannot scroll through Notices when there are more than four

    By Berto2002,
    • 4 replies
    • 516 views

  13. Email notification to anybody tagged (@) in case replies/updates

    By Morgs,
    • 5 replies
    • 370 views

  14. External authorisation - CC field

    By Alisha,
    • 2 replies
    • 302 views

  15. FAQ - h_reference exposed on Service Portal

    By Joshua T M,
    • 3 replies
    • 306 views

  16. Unable to see or access users list in Service manager

    By lee mcdermott,
    • 2 replies
    • 328 views

  17. On hold configuration - where do we set Reason Required ?

    By Adrian Simpkins,
    • 4 replies
    • 409 views

  18. Unable to add Roles to Users

    By LouiseT,
    • 1 reply
    • 343 views

  19. Authorisation Node (Automatic Assignment) configuration assitance required.

    By Adam Toms,   
    • 2 replies
    • 343 views

  20. Error message when opening requests

    By Guest Paul Alexander,
    • 6 replies
    • 419 views

  21. Can't get in to any services on the Self Service Portal

    By Guest Paul Alexander,
    • 1 reply
    • 293 views

  22. Running response and resolve timers in parallel

    By yelyah.nodrog,
    • 3 replies
    • 286 views

  23. Clicking the title of an Activity (Human Task) means I have unnecessary clicks to get to the answers; and the checkbox option is so TINY!

    By Berto2002,
    • 4 replies
    • 536 views

  24. IT Shop / Quotes - Procurement

    By danb,
    • 1 reply
    • 315 views

  25. Data stored in Custom Fields

    By Cassie,
    • 1 reply
    • 3.6k views
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