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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,529 topics in this forum

  1. SMS Messages

    By Prathmesh Patel,
    • 3 replies
    • 1.3k views

  2. Transferring 70+ Requests from 1 team to another

    By dwalby,
    • 6 replies
    • 1.3k views

  3. Impersonation O365

    By RyanMesser,
    • 11 replies
    • 2k views

  4. Personalisation using variables on the Service Portal

    By dwalby,
    • 6 replies
    • 1.5k views

  5. Unresponsive progressive capture

    By J_Tamburrini,   
    • 2 replies
    • 1.1k views

  6. Asset Management - States Request

    By Josh Bridgens,   
    • 4 replies
    • 1.6k views

  7. Titles in Boards

    By Michael Sharp,
    • 7 replies
    • 1.5k views

  8. Reports - Calls logged outside of office hours

    By Tina.Lapere,
    • 16 replies
    • 2.2k views

  9. Add Questions to Email templates

    By David_Wilson,
    • 2 replies
    • 871 views

  10. Email loop created over 300 tickets

    By Dan Munns,   
    • 2 replies
    • 1.1k views

  11. Assignment of customer via workflow

    By RyanMesser,
    • 1 reply
    • 789 views

  12. Assessment

    By Joyce,
    • 4 replies
    • 1.1k views

  13. Post Review Button

    By Prathmesh Patel,
    • 3 replies
    • 1.2k views

  14. Measures

    By Joyce,
    • 2 replies
    • 867 views

  15. Tracking multiple teams on call.

    By yelyah.nodrog,   
    • 1 reply
    • 893 views

  16. Regex Validation for Dates

    By SJEaton,
    • 2 replies
    • 1.2k views

  17. Assignment node

    By Joyce,
    • 22 replies
    • 2.8k views

  18. Issue with opening a task

    By Lyonel,   
    • 6 replies
    • 1.4k views

  19. Automatic reopen ticket based on an email

    By akbrekka,
    • 6 replies
    • 1.7k views

  20. Managing Change Requests

    By dwalby,
    • 4 replies
    • 2.8k views

  21. Auto CC on email or two emails for contact

    By chriscorcoran,   
    • 2 replies
    • 1k views

  22. Where can I find Catalogue item ID

    By HHH,   
    • 1 reply
    • 952 views

  23. Customer closure

    By ShalilK,
    • 3 replies
    • 1k views

  24. Issue with login / redirection on Service Portal?

    By Lyonel,   
    • 6 replies
    • 1.6k views

  25. Auto Assign and Set Priority

    By David_Wilson,
    • 1 reply
    • 1.1k views
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