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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Widget - No. requests logged throughout day

    By dwalby,
    • 13 replies
    • 1.8k views

  2. Email Templates

    By gwynne,   
    • 7 replies
    • 1.7k views

  3. Feature Request: trigger emails from updating multiple ticket selection

    By Dave Read,   
    • 5 replies
    • 1.4k views

  4. Adding connections when linking tickets to MI

    By Guest Paul Alexander,
    • 3 replies
    • 1.3k views

  5. Report on PCF answers

    By HGrigsby,
    • 15 replies
    • 2.1k views

  6. Team assigned but doesn't appear in request

    By RyanMesser,
    • 7 replies
    • 1.4k views

  7. Email Visibility Option disappeared SM build 1145-1149

    By Martyn Houghton,   
    • 7 replies
    • 1.4k views

  8. Widget - Open Requests per Analyst with Thresholds

    By dwalby,
    • 2 replies
    • 955 views

  9. Report Time spent

    By chriscorcoran,   
    • 6 replies
    • 1.4k views

  10. Request List Formatting

    By MattEfford,
    • 3 replies
    • 1.1k views

  11. Adding "Department"

    By alecwa,
    • 4 replies
    • 1.1k views

  12. Adding Connections does not refresh Email Connections

    By Martyn Houghton,   
    • 3 replies
    • 963 views

  13. help required with boards.

    By lee mcdermott,
    • 7 replies
    • 1.5k views

  14. Service Manager Build 1156 Content

    By Martyn Houghton,   
    • 2 replies
    • 923 views

  15. Update Request status via workflow

    By aw2215,   
    • 4 replies
    • 1.4k views

  16. Change Customer Button on Request

    By dconagh,
    • 1 reply
    • 1.2k views

  17. Sporadic issue finding email template

    By Steve Giller,
    • 3 replies
    • 990 views

  18. Access contorl - Corporate network access

    By aw2215,
    • 6 replies
    • 1.6k views

  19. report only shows 6000 entries?

    By lee mcdermott,
    • 15 replies
    • 1.9k views

  20. Attachments not attaching

    By Steve Giller,
    • 1 reply
    • 899 views

  21. Missing Service Manger from our instance

    By RyanMesser,
    • 9 replies
    • 1.6k views

  22. Round Robin Fault

    By Daniel Nespoli,
    • 4 replies
    • 1.1k views

  23. Inbound routing rule ticket update doesnt email customer 1 2

    By clampj,
    • 25 replies
    • 3.7k views

  24. Question on raising requests from servicedesk

    By HHH,
    • 3 replies
    • 1k views

  25. Amending Service Level - you are able to amend it to null and remove timers

    By Martyn Houghton,   
    • 5 replies
    • 1.3k views
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