dwalby Posted February 26, 2018 Share Posted February 26, 2018 Hi all, We've recently had a change of team name within the department. I've created the new team and added the members accordingly. I now need to transfer all requests from the original team to the new team whilst maintaining the same request owner (albeit in the new team) - how is the best way to go about doing this? Thanks in advance Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 26, 2018 Share Posted February 26, 2018 @dwalby I would say the multi-select and assign option on the request list: Just me aware of the following restrictions and options for multi-selecting https://wiki.hornbill.com/index.php/Multi-Select_Actions Steve Link to comment Share on other sites More sharing options...
Dan Munns Posted February 26, 2018 Share Posted February 26, 2018 I thought that if you just changed the team name it changed it everywhere (including BPMs etc) and that creating a new team / reassigning calls was not needed. At least I didn't need to do all of that when I renamed a team of ours due to a name change.... Link to comment Share on other sites More sharing options...
Steve Giller Posted February 26, 2018 Share Posted February 26, 2018 21 minutes ago, Dan Munns said: I thought that if you just changed the team name it changed it everywhere (including BPMs etc) and that creating a new team / reassigning calls was not needed. At least I didn't need to do all of that when I renamed a team of ours due to a name change.... If I'm reading this correctly, a whole new team has been created, an existing one has not been renamed. Link to comment Share on other sites More sharing options...
Dan Munns Posted February 26, 2018 Share Posted February 26, 2018 3 hours ago, dwalby said: We've recently had a change of team name within the department. I understand the new team has been created, I was more questioning the method. Unless the old team still exists and has a different set of analysts and the new team is infact a completely new team and analysts have moved from one to the other, I dont see then need to go through creating a new team/adding users/reassigning tickets when just changing the name should work fine. Link to comment Share on other sites More sharing options...
dwalby Posted February 26, 2018 Author Share Posted February 26, 2018 3 hours ago, Dan Munns said: I understand the new team has been created, I was more questioning the method. Unless the old team still exists and has a different set of analysts and the new team is infact a completely new team and analysts have moved from one to the other, I dont see then need to go through creating a new team/adding users/reassigning tickets when just changing the name should work fine. @Dan Munns - Just to clarify, the reason I created the new team was because I noted the Organisation ID cannot be amended, only the Team name. As we've only been using Hornbill for a few weeks the impacts of creating a new team and transferring the requests were low and it would've bugged me to have an inconsistency between the org ID and Team name. Creating a new team was probably an unnecessary action, but my OCD took over! Link to comment Share on other sites More sharing options...
Victor Posted February 26, 2018 Share Posted February 26, 2018 @dwalby surely you meant CDO ... Link to comment Share on other sites More sharing options...
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