crashing Unresponsive progressive capture

[J_Tamburrini]

Afternoon All,

Has anyone else had trouble logging cases afternoon?

we keep getting page unresponsive or the Hornbill logo Spins round when try to log IR/SR tickets

 

[David Hall]

Hi @J_Tamburrini

We had a look at the speeds of your instance but there was nothing unusual that stood out.

Kind Regards,

Dave.

[J_Tamburrini]

Thanks David,

After Working with Dan on the issue we identified hat we have caused it to crash out by putting a "Category" loop when going through the IR/SR Progressive capture

Thanks for your help