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Assessment


Joyce
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HI 

I have create an assessment for Change Request Impact assessment with two questions.

One of the question is the Service impacted so, this is my assessment:

image.thumb.png.927b16058feaa1b49387b0d624913fdd.png

But on the ticket, there are more options for answers:

image.png.0decde4b28b7a3b7e4212a8af93015ae.png

 

How do I remove the < 1hr, 1-3 hr and 3hrs +  options, as i don't need them.

 

Thanks.

 

Regards,

Joyce

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Hi @Joyce

was this an assessment already done?

If the options < 1hr, 1-3 hr and 3hrs + were among the possible answers at the time the assessment was done, they will still appear in the assessment, to show which answers were given at that time.

If you reassess, then you should see only the new options, not the old ones

 

Regards

Armando

 

 

 

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Hi @ArmandoDM

This is a new Assessment created, then added to the BPM. Then a ticket was logged.  The assessment doesn't have the first 3 options for hrs, so I am not sure where they come from, or how I can remove them from the assessment question.

 

Regards,

Joyce

 

 

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Hi @Joyce

have you any other assessment defined with the 3 options for hrs ?

Have you done any other operation before creating the new assessment, like deleting or updating an old one?

I run a test, created a new assessment, added to the BPM then logged a ticket, and all is working as expected.

I'm unable to replicate the issue, so any extra info would be helpful to understand what happened.

The possible answers are stored in the table :

h_sm_assessment_answers

so the extra answers should be stored there and need to be deleted.  Not sure how they ended up there, I need to try to replicate

Regards,

Armando

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