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Found 3 results

  1. Can the timeline insert made into Service Manager when using the 'raiseNewRequest' and 'updateRequest' include the details of those who where CC'ed into the email, so that the format/display is consistent with the content displayed when sending an email from Service Manager. This make it easier to spot new where new connections need to be added, without the need to open the linked email. Cheers Martyn
  2. We'd like to request an enhancement to the visibility of the email updates from customers on the timeline. Currently the visibility shows 'email update' and customer name. It's not visually clear when a customer adds a cc'd email address. If there are no screenshots/attachments it's not necessary for our team to view the email. However, it's wasteful to check each email update in anticipation that another person was cc'd/included. We'd like the timeline to have a clear visual when others are added, to ensure we reply to all appropriate customers. In the screenshot below the customer, Bailey, added 4 people to the email. It's not easy to identify this with the current visibility:
  3. Hi, I raised this over a year ago and just wanted to see if there was any new functionality since that I have missed. Basically we have a need sometimes to copy in a general mailbox when a call is raised by a particular customer(s) at present we ask 2nd \ 3rd line to manually cc in the general mailbox contact (I know people having to do manual things :-) ) which is fine but sometimes people forget. Is there any way of having so that when people send an email from the call that it auto includes a second email or that a contact has two emails and the email gets sent to both? Thanks in advance Chris
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