Jump to content

Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,571 topics in this forum

  1. Decimal Decoder error

    By chrisnutt,
    • 1 reply
    • 885 views

  2. IMPORTANT! Issue with Virgin Media causing service disruption on some instances [RESOLVED]

    By Victor,
    • 3 replies
    • 1.3k views

  3. Call status counts not showing

    By Steve Giller,
    • 13 replies
    • 1.7k views

  4. Portal Home Page Image size

    By Martyn Houghton,   
    • 17 replies
    • 3.3k views

  5. Quick Requests Beta

    By Dan Munns,   
    • 5 replies
    • 1.5k views

  6. Email Screenshots in the Body of an Email - .DAT

    By Stephen.whittle,   
    • 0 replies
    • 711 views

  7. LDAP tool not importing JSON file

    By Guest Paul Alexander,
    • 1 reply
    • 845 views

  8. 'Smart' Snippet Variables

    By samwoo,
    • 0 replies
    • 1k views

  9. Editing snippets within email update

    By Guest gregmarcroftorc,
    • 9 replies
    • 1.5k views

  10. Response and Resolution SLA not being applied since the latest update

    By Rohit Govind,
    • 12 replies
    • 1.9k views

  11. SLT issues logged by email

    By J_Tamburrini,
    • 5 replies
    • 1.2k views

  12. Resolve action not appearing for some users

    By HGrigsby,   
    • 1 reply
    • 841 views

  13. URGENT - Unable to log any tickets

    By Dan Munns,   
    • 4 replies
    • 1k views

  14. Wrong Details pulled through when printing a request

    By SJEaton,
    • 2 replies
    • 1k views

  15. Call request categories mandatory 2 levels

    By nasimg,   
    • 12 replies
    • 3k views

  16. Open Aged Incidents

    By Prathmesh Patel,
    • 6 replies
    • 1.4k views

  17. Auto saving drafts of updates?

    By HHH,
    • 1 reply
    • 908 views

  18. My Dashboard - Missing Scroll Bar

    By Kelvin,
    • 1 reply
    • 873 views

  19. Integrating with Our On-Site AD 1 2

    By clampj,   
    • 38 replies
    • 5.4k views

  20. Authorisation Node Notes

    By Guest Paul Alexander,
    • 15 replies
    • 2.4k views

  21. How to capture approval\rejection reason to include in email?

    By lee mcdermott,
    • 3 replies
    • 1.1k views

  22. Searching KE/Problems in Incident logging

    By davidrb84,   
    • 3 replies
    • 1.4k views

  23. Build 1189 - Change to Service Manager Users

    By Tina.Lapere,
    • 1 reply
    • 794 views

  24. Searching Requests 1 2

    By alecwa,   
    • 26 replies
    • 5.3k views

  25. Service Manager 1189 - New Permissions - Incident Management Roles

    By Martyn Houghton,   
    • 2 replies
    • 983 views
×
×
  • Create New...