SMS Messages

[Prathmesh Patel]

I am looking to enhance our Incident Management Process, and was wandering for any High Priority Incidents, If Service Manager has the ability to send out any text messages?

[Martyn Houghton]

@Prathmesh Patel

You can achieve this using the iBridge integration  currently using 3rd integration with Twilio or Nexmo 

https://wiki.hornbill.com/index.php/Hornbill_iBridge

We looking to start using Twilio for our out of hours process, using the BPM to send the message if it is a high priority.

Cheers

Martyn

[Prathmesh Patel]

Thank you.

[nasimg]

@Martyn Houghton

Useful info -  Thanks

 Nasim