Prathmesh Patel Posted February 26, 2018 Share Posted February 26, 2018 I am looking to enhance our Incident Management Process, and was wandering for any High Priority Incidents, If Service Manager has the ability to send out any text messages? Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 26, 2018 Share Posted February 26, 2018 @Prathmesh Patel You can achieve this using the iBridge integration currently using 3rd integration with Twilio or Nexmo https://wiki.hornbill.com/index.php/Hornbill_iBridge We looking to start using Twilio for our out of hours process, using the BPM to send the message if it is a high priority. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
Prathmesh Patel Posted February 26, 2018 Author Share Posted February 26, 2018 Thank you. Link to comment Share on other sites More sharing options...
nasimg Posted February 26, 2018 Share Posted February 26, 2018 @Martyn Houghton Useful info - Thanks Nasim Link to comment Share on other sites More sharing options...
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