Auto Assign and Set Priority

[David_Wilson]

Hi,

I'm trying to create a BP to automatically assign calls raised through the service portal by customers to a specific team and set the default the priority.

 

Has anyone done this as I cant see any defaults for setting priority and my auto assignment doesn't appear to do anything?

 

 

[Martyn Houghton]

@David_Wilson

At the moment your BPM node is using the 'Application' scope which is the legacy approach (I beleive).

We use the 'Entity'  - Request and then use the Assignment type within this. In our case we assigned the the service team (screenshot below), but there is an option to assigned to a named team as well.

In terms of priority you should also be able to set this as well via the 'Entity' methods

Cheers

Martyn