Add Questions to Email templates

[David_Wilson]

Hopefully a quick one,

 

Is it possible to add a question/answer captured during a progressive capture to an email template?

[Steven Boardman]

@David_Wilson you can't add the answers directly but if you map the answers from your questions to the requests custom fields then you can include the custom field values in the email template using the variable picker on the email template designer

A few useful resources: 

Mapping questions in progressive capture:  https://wiki.hornbill.com/index.php/Mapping_Fields_from_Customised_Forms

Using the business process engine to do the same thing using the following once the request is logged:

Firstly use the Get Request Info > Progressive Capture Answers followed by an Update Request > Custom Fields now you can use the variable picker to inject answers into custom fields:

https://wiki.hornbill.com/index.php/Service_Manager_Business_Process_Workflow

Hope that helps 

Steve

 

[Martyn Houghton]

@David_Wilson

We use the first method Steve has mention in our the progressive capture, so that we can reflect some the answers in the acknowledgment email the  BPM process sends as soon as the request is logged.

Cheers

Martyn