Post Review Button

[Prathmesh Patel]

Hi, is there a way we can create a button or even a field whereby we can add a post review section before closing the call?

[Dan Munns]

You could add this as a human task prior to the call being closed.

The 'Reason:' text shows in the timeline. 

[Prathmesh Patel]

thanks will give that a go

[Steven Boardman]

@Prathmesh Patel following on from Dan's suggestion.

If you have a human task you can push the Reason of the task to either the timeline and or a custom field in the details section of the request using the business process Update Request options and then using the variable picker you can choose to have the task completion details populate the timeline / field as needed.