dwalby Posted February 8, 2018 Share Posted February 8, 2018 Hi all, I've just seen a recent blog on the SITs site providing some of the benefits of self-service, see here: https://www.servicedeskshow.com/blog-spot/5-reasons-must-self-service-portal/?utm_campaign=SITS+Insight+-+8+Feb+2018+-+Newsletter&utm_source=emailCampaign&utm_medium=email&utm_content= One of the points they mention is personalisation and suggest having a "Welcome [name] to the self-service portal" greeting to demonstrate the recognition of who they are. My thinking is this would work well on the home page text/bulletin. My question therefore is whether it is possible to use a variable, or similar to achieve the above? I've just tried using the {{.H_fk_user_name}} variable but unfortunately this didn't work. I note that there's a Profile section on the self-service portal containing the users name, etc. so the information is there, it's just whether it can be utilized on the home page I guess. Thanks in advance Link to comment Share on other sites More sharing options...
Gerry Posted February 8, 2018 Share Posted February 8, 2018 @dwalby Ha, funny you should mention that, we are currently working on our next major incarnation of the service portal (more news on that soon) and one of the many new things it includes is exactly what you are suggesting Watch this space... Gerry 2 1 Link to comment Share on other sites More sharing options...
dwalby Posted February 8, 2018 Author Share Posted February 8, 2018 @Gerry - Good to see Hornbill is keeping up with the trends of the industry are there any timescales on the next update? Link to comment Share on other sites More sharing options...
Gerry Posted February 8, 2018 Share Posted February 8, 2018 @dwalby Its a fairly big change so we will be introducing it side-by-side, I expect it would be in preview before Q1 is done. I will post soon about what we are doing. Gerry 2 Link to comment Share on other sites More sharing options...
samwoo Posted February 8, 2018 Share Posted February 8, 2018 3 hours ago, Gerry said: @dwalby Ha, funny you should mention that, we are currently working on our next major incarnation of the service portal (more news on that soon) and one of the many new things it includes is exactly what you are suggesting Watch this space... Gerry Looking forward to finding out more! Re. @dwalby's post, having a bit of text such as "Hello [Name]" seems to be a nice touch that would make users feel more welcome when they access the Portal... and the fact you mentioned that this is one of the many new features truly makes the "not knowing" about the others all the more thrilling. I will be keeping a closer eye on the forums for any updates . Many Thanks, Samuel Link to comment Share on other sites More sharing options...
Gary@ADL Posted February 9, 2018 Share Posted February 9, 2018 we'd be interested in this as well *following * Link to comment Share on other sites More sharing options...
J_Tamburrini Posted February 26, 2018 Share Posted February 26, 2018 I also look forward to seeing what changes we can make to the self service portal as this is really important to me this year 1 Link to comment Share on other sites More sharing options...
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