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Email loop created over 300 tickets


Dan Munns
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Hi, 

The notification for assignment has created an email loop with one of our monitoring systems and generated a stream of tickets via the auto responder. I need to cancel them all ASAP but I can only resolve or update them via multi selection. 

If someone from Hornbill could cancel them all for me ASAP it would be appreciated.  

They are all in our IT Security team queue with the summary "[Postmaster] Content Alert Notification" logged under the Content Alert Notifications service. All the tickets of this type from IN00010029 need to be deleted please. 

Thanks  

@Steven Boardman

Edit: I have an excel with all the call references in if that helps

Edit 2: Total requests is 344

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@Dan MunnsAs a temporary measure you could create an "Archive" team and use the multi-select to reassign to this team.  This way you can get these out of sight of your users and give you the time to manage them how you would like to.

We do have a change in our backlog to allow for the multi-select to include an option for cancelling, provided you have the right to cancel.  I'll add you to this change and let you know when we are closer to having this completed.

Regards,

James

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