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Showing results for tags 'audit'.
When a contact makes a change to their profile on the customer portal, the Contact's Audit Trail is not updated, so the audit trail is incomplete. We discovered this when one of our customers updated the email address on their shared group account to be their individual email address. We have now replicated this and can confirm that profile changes made on the customer portal do not update the Audit Trail. Can this be looked at a matter of urgency. Thanks Martyn
Hi, When selecting 'View full audit history' from a supplier record, the history seems to only show changes to the main fields. Adding a new contact / link etc doesnt show under the audit history. Could we have this added in please?
Afternoon, If there any way that we can report on all teams that worked on a call, and at what point and team that the call breaches or completes within SLA? We have calls that are being passed to teams and then breaching within minutes because the previous team has "sat on" the call for a period of time before looking into it. This is also a issue in the sence that if one team has done a large piece of work at the beginning of the call, then passed it to another team to do a final piece of work. Only the 2nd team is getting the closure stats for that call. So we want a way to see every team that has been assigned to the call in the life of the call. Many thanks Hayley.