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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Change Approvers 1 2

    By Awalker,   
    • 31 replies
    • 4.4k views

  2. Calls not auto closing

    By yelyah.nodrog,   
    • 22 replies
    • 3.4k views

  3. Hiding unanswered questions

    By Dan Munns,   
    • 8 replies
    • 18.8k views

  4. Sorting the mailbox

    By Guest gregmarcroftorc,
    • 3 replies
    • 1k views

  5. Ability for user to close their Request

    By PSG,
    • 23 replies
    • 3.5k views

  6. Email Routing Rules 1 2

    By Dan Munns,   
    • 30 replies
    • 4.4k views

  7. On Holiday - backup person

    By Everton1878,   
    • 2 replies
    • 1.4k views

  8. Authorisation Node Issue

    By Awalker,   
    • 3 replies
    • 1.1k views

  9. Asset Upload

    By derekgreen,
    • 6 replies
    • 1.3k views

  10. Incorrectly logged calls and sla timers

    By lee mcdermott,
    • 6 replies
    • 1.4k views

  11. New requests filter

    By lee mcdermott,
    • 8 replies
    • 1.9k views

  12. Search for tickets

    By Guest Sonali,   
    • 3 replies
    • 1.2k views

  13. Request off hold

    By Guest Sonali,   
    • 1 reply
    • 995 views

  14. Connections

    By Guest Sonali,   
    • 5 replies
    • 1.8k views

  15. Notifications Area - Feedback

    By Tina.Lapere,   
    • 11 replies
    • 2.5k views

  16. viewing attachments

    By lee mcdermott,
    • 2 replies
    • 917 views

  17. Security support Box

    By Prathmesh Patel,
    • 4 replies
    • 1.2k views

  18. Attachments on inbound emails

    By chriscorcoran,   
    • 12 replies
    • 2.6k views

  19. Access to Dashboard

    By Guest Sonali,   
    • 4 replies
    • 1.4k views

  20. Activities

    By Guest Sonali,   
    • 5 replies
    • 1.4k views

  21. Searching for closed jobs by customer name

    By bwood,
    • 5 replies
    • 1.8k views

  22. Performing action on multiple calls

    By nasimg,
    • 16 replies
    • 4.1k views

  23. SLA Breach Board

    By Guest Sonali,   
    • 3 replies
    • 1.5k views

  24. change priority on an incident

    By Guest Sonali,   
    • 3 replies
    • 1.4k views

  25. Activity word wrapping

    By Everton1878,   
    • 4 replies
    • 1.2k views
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