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About Awalker

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    Advanced Member

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    Taunton, Somerset
  1. Service manager update Issue

    @Victor Many thanks for the assistance
  2. Service manager update Issue

    @DeadMeatGF / @Victor I have just re-installed and everything seems fine now, i am still showing as having an update available for the Service Manager, but it does not give me the option to update. I will leave the update for now, and run few checks, appreciate the prompt replies as it was rather concerning.
  3. Service manager update Issue

    @Victor, Thank you, I will re-install this now.
  4. Service manager update Issue

    I have looked into the logs (hopefully the right ones) and can see the below error messages: -
  5. Good afternoon, I have just updated to the latest version of the service manager, once i then logged into the application i noticed it had actually uninstalled the app, has anyone else had this issue, and do we have a way to find out what happened? Presumably i just need to re-install but will this mean i have lost all the work previously done?
  6. Telecoms Asset Template

    @James Ainsworth That is great news, thank you very much for this and the update.
  7. Identify and remove Duplicate Assets

    Thank you to both, @samwoo & @ArmandoDM many thanks for the help here. I have taken both and used the below query to bring back a count of asset tag numbers if more than 1 entry: - SELECT h_asset_tag, count(*) FROM h_cmdb_assets group by h_asset_tag having count(*) > 1
  8. Identify and remove Duplicate Assets

    Hi @ArmandoDM, This is really useful many thanks.
  9. Afternoon all, after some assistance in regards to the asset manager side of things. We use the asset manager and currently do this manually via the spreadsheet templates, it has been noticed that as your only able to perform a validation on certain asset class types e.g. computers but not others e.g. telecoms we have unfortunately added duplicate records into Hornbill. I want to know if anyone has an easy way to identify duplicates (A DD query perhaps) and how best to delete them other than going through them one. All help appreciated and would be good for my company if we could have the validation option for all asset types against the asset number. Regards Alex
  10. Process Issue - Help Needed

    @Victor, I knew it would be something so simple, As always thanks for the prompt reply, i will update and re process. Regards Alex
  11. Editing Customised Questions

    Hi @Bob Dickinson, Can you please help me in the above in regards to the above, I have a progressive capture which has multiple questions on and i have (hopefully correctly) followed the link and as seen below set them to a custom attribute, but when a request is raised i cannot see where i am able to then update these as you denoted above.?
  12. Good morning, I am in the process of creating a release process, however when testing the process i get the below error, but not fully sure what it actually means, I get to the point of approving the release and the next node should be to schedule the release, but it fails prior to this. Any and all hep appreciated.
  13. Editing Customised Questions

    Many thanks.
  14. Editing Customised Questions

    I assume this is no
  15. Asset Manager Validation

    Good afternoon, It has been highlighted that when uploading assets in the computer system class you have the option to 'Validate' whilst you upload and identify of for example you have already uploaded an asset, Can you confirm why this validate option is not present for all Class types. We are currently reviewing our assets and have seen lots of duplicate entries on other classes so are trying to find these manually and delete(Any and all advice appreciate), but it would a major benefit if we could have the validation option on all the classes for future uploads.