change priority on an incident

[Guest Sonali]

Hi

Please can you help me. I have a node in the Incident BPM to update/change the Priority to P2. So the flow is if the incident is currently set to P1 then change it to a P2.

Please see attached - the process is not working for some reason

Sonali

 

 

[Victor]

@Sonali do you have a request reference where you tested this and noticed is not working?

Nvm, found one  ... The issue is with creation of the "Confirm Priority" task... Put a "Get Request Details" node just before it, and do another test...

[Guest Sonali]

Thank you - just tried it and it worked

[Victor]

Good news