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change priority on an incident


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Guest Sonali
Posted

Hi

Please can you help me. I have a node in the Incident BPM to update/change the Priority to P2. So the flow is if the incident is currently set to P1 then change it to a P2.

Please see attached - the process is not working for some reason

Sonali

 

 

priority.PNG

priority1.PNG

Posted

@Sonali do you have a request reference where you tested this and noticed is not working?

Nvm, found one :) ... The issue is with creation of the "Confirm Priority" task... Put a "Get Request Details" node just before it, and do another test...

Guest Sonali
Posted

Thank you - just tried it and it worked

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