viewing attachments

[lee mcdermott]

Hi,

We have found today that if an analyst adds an attachment to a call to uploads ok.

Another analyst can view the call and then view the attachment fine. However if the person who uploaded the document tries to view the attachment it does not display the uploaded attachment but it opens the browse window to search the users pc for a file.

 

Has anyone experienced this before or any ideas how to resolve.

 

thanks

 

lee

[James Ainsworth]

Hi Lee,

I believe that this is a browser setting.  In Chrome if you go into settings and select advanced settings, under the Downloads section there is a check box for Ask where to save each file before downloading. This shouldn't be selected. There should be a similar setting on most browsers.

Let us know if this helps,

Regards,

James

[lee mcdermott]

@James Ainsworth

ah brilliant.

 

Yes that has done the trick many thanks

 

lee