Change Approvers

[Victor]

@Awalker looking into this...don't think you done something incorrectly, it seems to be an issue on our side...

 

EDIT: the issue seems to be here somewhere (screenshot)... again, nothing wrong on your side but it seems the BP is having a hissy fit with the timeline updates... from the task completion and the second timeline update ("Implemented" one).



May I ask, if possible, to do a test as follows:

• with current process raise a test CR and progress all the way to this... I think the issue should replicate at this stage;
• amend the process and temporarily remove the "Update Timeline - Implemented" node (eventually create a backup of current process to revert back to it);
• with amended process raise another test CR and progress it... I'm curious if the issue will occur again.

[Awalker]

@Victor I will get onto this this afternoon, and feedback.

 

Many thanks

[Awalker]

HI @Victor,

 

This is odd, I have re-raised a CR using the original process, but pointed it to my test team instead of the Change management team and it worked absolutely fine. I have since removed that node ad added a stage checkpoint and re-raised a CR and again it worked fine.

[Victor]

@Awalker try with the original steps... by the way I know what the error is and I think dev team can fix this, I just wanted to make sure I understand the circumstances on which this occurs...

[Awalker]

Hi @Victor,

 

Oddly i am unable to replicate the issue now, I have gone back to the original process and it seems to be working 100%.

[Victor]

@Awalker no worries, like I said I know what the error is and will ask dev to make sure we cater for in case it might happen again...

[Awalker]

@Victor Thank you for all your help on this, greatly appreciated.