Email Routing Rules

[Victor]

@Ralf Peters you (your organisation) should be subscribed to our services... I'll check this and get back to you

[Victor]

@Ralf Peters I think your organisation was not subscribed to the services. Can you please try the portal again and see if the issue with no services still persists?

[Ralf Peters]

@Victor Thanks i can now see the services .

 

[Ralf Peters]

@Victor  my colleagues are still unable to log in , they have reset their passwords but are unable to login , they are all named contacts .

[Victor]

@Ralf Peters apologies, forgot to mention that not all named contacts are subscribed by default. I was looking into this after I fixed your account, I will update you once I got all other contacts sorted.

[James Ainsworth]

Hi @Dan Munns,

I just wanted to revisit one of the original requirements that you posted for the ability to assign a Catalog Item when using the Email Routing Rules.  We did release a build of Service Manager at the end of January that introduced Email Routing Rule Templates where you can specify a Catalog Item.  For more information please read here

Regards,

James