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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,571 topics in this forum

  1. Service Manager 979 or 977

    By nasimg,
    • 2 replies
    • 1k views

  2. Cancel button on Portal forms

    By Guest Paul Alexander,
    • 1 reply
    • 1.1k views

  3. Update closure category

    By Guest Sonali,   
    • 4 replies
    • 1.3k views

  4. Mandatory Questions in the Portal

    By Guest Paul Alexander,
    • 8 replies
    • 1.6k views

  5. Request view refresh

    By Guest David Calder,
    • 13 replies
    • 2k views

  6. Character Limits - no error message

    By Guest Paul Alexander,
    • 1 reply
    • 821 views

  7. Missing information using custom fields in email template

    By lee mcdermott,
    • 10 replies
    • 2k views

  8. Edit the built-in form questions in Progressive Capture

    By Guest Paul Alexander,
    • 6 replies
    • 1.6k views

  9. Charts update on "My Dashboard"?

    By Lyonel,   
    • 3 replies
    • 1.6k views

  10. Wildcards - What should be used when searching for field names in Translations?

    By Guest TrishaRush,   
    • 1 reply
    • 1.2k views

  11. failed BPM error

    By lee mcdermott,
    • 7 replies
    • 1.3k views

  12. Print icon does not work on some calls?

    By lee mcdermott,
    • 5 replies
    • 1.1k views

  13. h_custom_a variable not working

    By SJEaton,
    • 5 replies
    • 1.2k views

  14. Editing Customised Form Questions once logged

    By chrisnutt,
    • 2 replies
    • 936 views

  15. Linking assets / CIs to Suppliers / Organisations

    By Guest pproot,
    • 2 replies
    • 969 views

  16. Update Request task Service Level

    By chrisnutt,
    • 3 replies
    • 1k views

  17. Adding Custom field in Views

    By Joyce,
    • 2 replies
    • 1.1k views

  18. Assets - How do I add / amend values to General Asset Information

    By Guest pproot,
    • 5 replies
    • 1.4k views

  19. Human/adhoc activity

    By Guest Sonali,   
    • 2 replies
    • 1.1k views

  20. Portal cannot find translation string

    By HHH,   
    • 1 reply
    • 984 views

  21. Resolving Tickets

    By Prathmesh Patel,
    • 2 replies
    • 974 views

  22. Disable actions on certain actions using the Task Node

    By samwoo,
    • 4 replies
    • 1.3k views

  23. Selecting raise new, instead of specific type skips BPM

    By Awalker,   
    • 12 replies
    • 2.1k views

  24. Custom Role - database rights not saving

    By Guest Sonali,   
    • 2 replies
    • 1.2k views

  25. Human Task Visibility on Customer Timeline

    By SJEaton,
    • 10 replies
    • 2.2k views
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