Hiding unanswered questions

[Dan Munns]

Hi,

Is it possible to hide the unanswered questions in a progressive capture form in the service manager view?

Some of our forms have a lot of questions and sometimes it seems the ones that were answered get lost in a sea of 'not answered' text.

Thanks

Dan

[Steven Boardman]

Hi @Dan Munns

Thanks for the question.  It is not currently possible to hide unanswered questions from the questions section, but we are looking into the option to provide you with a system setting or equivalent to decide if you want the existing behaviour or if the unanswered questions should be hidden.   Once we have progress on this i will post back here.  

Thanks 

Steve

[Dan Munns]

Thanks for the reply @steven boardman

Do we have a rough timescale for this (weeks / months )

Thanks

Dan

[Steven Boardman]

Hi @Dan Munns

Not as of yet i'm afraid, as soon as i have an update of when this is scheduled i can post back here.  It is not a big change, it just needs to be scheduled in along with our other priorities, and once it is i'll be able to give you a better indication of when it will be available.  

Steve

[Dan Munns]

OK, thanks @steven boardman

[James Ainsworth]

Hi Dan,

I just wanted to let you know that a feature was provided in a recent update to allow you to hide unanswered questions in both the Service Manager view and the portals.  This is provided through a number of settings.  These settings will be set to off by default and you can enable each one as you require.  These setting can be set within the Administration portal under Service Manager->Settings

App Settings for user app
app.request.questions.hideUnansweredQuestions
App Settings for portals
guest.servicemanager.portal.request.questions.hideUnansweredQuestions
guest.servicemanager.customer.request.questions.hideUnansweredQuestions

Regards,

James

 

[Tina.Lapere]

@James Ainsworth - I've just turned on this feature and it looks good.  Can you just confirm that the 'guest.servicemanager.portal.request.questions.hideUnansweredQuestions' is the option to hide for internal customers?

Thanks

Tina

[Steven Boardman]

@Tina.Lapere

That is correct - the setting you mention is for the customers who use the Service Portal not the customer portal.

So anyone that goes to service.hornbill.com/<yourinstancename> 

Steve

[Tina.Lapere]

@Steven Boardman, lovely thank you.