Dan Munns Posted November 23, 2016 Posted November 23, 2016 Hi, Is it possible to hide the unanswered questions in a progressive capture form in the service manager view? Some of our forms have a lot of questions and sometimes it seems the ones that were answered get lost in a sea of 'not answered' text. Thanks Dan 1
Steven Boardman Posted November 23, 2016 Posted November 23, 2016 Hi @Dan Munns Thanks for the question. It is not currently possible to hide unanswered questions from the questions section, but we are looking into the option to provide you with a system setting or equivalent to decide if you want the existing behaviour or if the unanswered questions should be hidden. Once we have progress on this i will post back here. Thanks Steve
Dan Munns Posted November 24, 2016 Author Posted November 24, 2016 Thanks for the reply @steven boardman Do we have a rough timescale for this (weeks / months ) Thanks Dan
Steven Boardman Posted November 24, 2016 Posted November 24, 2016 Hi @Dan Munns Not as of yet i'm afraid, as soon as i have an update of when this is scheduled i can post back here. It is not a big change, it just needs to be scheduled in along with our other priorities, and once it is i'll be able to give you a better indication of when it will be available. Steve
James Ainsworth Posted April 11, 2017 Posted April 11, 2017 Hi Dan, I just wanted to let you know that a feature was provided in a recent update to allow you to hide unanswered questions in both the Service Manager view and the portals. This is provided through a number of settings. These settings will be set to off by default and you can enable each one as you require. These setting can be set within the Administration portal under Service Manager->SettingsApp Settings for user appapp.request.questions.hideUnansweredQuestionsApp Settings for portalsguest.servicemanager.portal.request.questions.hideUnansweredQuestionsguest.servicemanager.customer.request.questions.hideUnansweredQuestions Regards, James
Tina.Lapere Posted April 12, 2017 Posted April 12, 2017 @James Ainsworth - I've just turned on this feature and it looks good. Can you just confirm that the 'guest.servicemanager.portal.request.questions.hideUnansweredQuestions' is the option to hide for internal customers? Thanks Tina
Steven Boardman Posted April 12, 2017 Posted April 12, 2017 @Tina.Lapere That is correct - the setting you mention is for the customers who use the Service Portal not the customer portal. So anyone that goes to service.hornbill.com/<yourinstancename> Steve
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