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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Change Limited to 8 Approvers?

    By yelyah.nodrog,   
    • 1 reply
    • 1.1k views

  2. Suggestion Assigning requests to analysts

    By m.vandun,
    • 1 reply
    • 918 views

  3. Backup of Report Settings

    By Sean Burke,   
    • 1 reply
    • 845 views

  4. setting a stage checkpoint?

    By lee mcdermott,   
    • 4 replies
    • 1.3k views

  5. Raising a Change ...

    By Steve Giller,
    • 5 replies
    • 1.7k views

  6. Survey Questions Via Email?

    By chriscorcoran,   
    • 3 replies
    • 1.1k views

  7. Customer Portal Set Up Issue - Assign To Request Creator BPM Operation

    By Paul Trenter,   
    • 14 replies
    • 2.7k views

  8. Release form

    By Lyonel,   
    • 2 replies
    • 1.2k views

  9. Documents require saving before opening

    By cchalmers,   
    • 3 replies
    • 1.4k views

  10. Add info to call

    By Dan Munns,   
    • 2 replies
    • 1.4k views

  11. Advanced Analytics - Net values?

    By DougA,
    • 5 replies
    • 1.3k views

  12. routing rules to update call

    By lee mcdermott,   
    • 3 replies
    • 1.5k views

  13. Customising Default forms

    By Steve Giller,
    • 6 replies
    • 1.5k views

  14. Automated replies based on the type of email

    By Guest gregmarcroftorc,
    • 2 replies
    • 1.1k views

  15. how to generate an additional task to a different team

    By lee mcdermott,   
    • 4 replies
    • 1.6k views

  16. Closing linked incidents/requests within a problem

    By bwood,
    • 7 replies
    • 2.9k views

  17. New Role "Advanced Request Task Completer"

    By Dan Munns,   
    • 2 replies
    • 1.4k views

  18. Hornibill Profiles - Box that only specific people can see?

    By yelyah.nodrog,   
    • 1 reply
    • 1.2k views

  19. Change Management - Adding a Custom field to the Request Details

    By yelyah.nodrog,   
    • 5 replies
    • 1.5k views

  20. Notification on request update when on hold?

    By Lyonel,   
    • 3 replies
    • 1.5k views

  21. Customer Portal - See all requests

    By m.vandun,
    • 2 replies
    • 984 views

  22. Views on calls I follow

    By chriscorcoran,   
    • 3 replies
    • 1.1k views

  23. Relationship between Progressive Capture date

    By PSG,   
    • 6 replies
    • 1.5k views

  24. Change Requests - Complete Tasks Function

    By yelyah.nodrog,   
    • 0 replies
    • 1.1k views

  25. *Really* suspend the process

    By Steve Giller,
    • 15 replies
    • 2.4k views
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