Guest Sonali Posted April 10, 2017 Share Posted April 10, 2017 Hi Is there a way to reduce the number of clicks that are required for an activity on a ticket? I am finding that I am having to make 3-4 clicks for an activity which is too much for us. Please can you help me Thanks Sonali Link to comment Share on other sites More sharing options...
Victor Posted April 10, 2017 Share Posted April 10, 2017 @Sonali can you give some more specifics please? Perhaps an example? Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 10, 2017 Share Posted April 10, 2017 @Sonali When you have an activity assigned to you, if you hover over the activity, you will see a tick in a box (quick complete) If you click on this, you will be taken straight to the complete view, where you can select the required outcome and from here you will not be required to then close the view, so this should reduce the completion of an activity to 2 clicks (unless you have made the adding of a reason mandatory of course). Steve Link to comment Share on other sites More sharing options...
Guest Sonali Posted April 10, 2017 Share Posted April 10, 2017 Hi Please see attachments Steps Open activity Click Complete Click this is P1 Click close Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 10, 2017 Share Posted April 10, 2017 @Sonali If you use the Quick Complete as mentioned above this will reduce the clicks too 2 Steve Link to comment Share on other sites More sharing options...
Guest Sonali Posted April 10, 2017 Share Posted April 10, 2017 thanks Link to comment Share on other sites More sharing options...
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