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Guest Sonali
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Guest Sonali

Hi

Is there a way to reduce the number of clicks that are required for an activity on a ticket? I am finding that I am having to make 3-4 clicks for an activity which is too much for us.

Please can you help me

Thanks

Sonali

 

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@Sonali

When you have an activity assigned to you, if you hover over the activity, you will see a tick in a box (quick complete)

Screen Shot 2017-04-10 at 09.57.05.png

If you click on this, you will be taken straight to the complete view, where you can select the required outcome

Screen Shot 2017-04-10 at 09.57.17.png

and from here you will not be required to then close the view, so this should reduce the completion of an activity to 2 clicks (unless you have made the adding of a reason mandatory of course).

Steve

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