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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. unable to amend/find email template

    By Dave Longley,
    • 3 replies
    • 804 views

  2. Email - Apply to Request/Routing Rule Update ticket - Include all To: addresses on timeline post.

    By Martyn Houghton,   
    • 2 replies
    • 1k views

  3. Order of services within service portal

    By ScottG,
    • 2 replies
    • 694 views

  4. Change default 'from address/mailbox'

    By Dave Longley,   
    • 4 replies
    • 898 views

  5. Custom Button in Asset Management

    By Giuseppe Iannacone,
    • 5 replies
    • 1.1k views

  6. Impact missing from change requests logged today

    By HGrigsby,
    • 9 replies
    • 1.1k views

  7. Attachments in Resolution Tab

    By Jeremy,   
    • 0 replies
    • 639 views

  8. Specifiy user account type on ldap import

    By Mark Priest,
    • 2 replies
    • 820 views

  9. Last Updated by - Color coded

    By Giuseppe Iannacone,
    • 5 replies
    • 865 views

  10. New Metric for Views

    By Jeremy,
    • 0 replies
    • 566 views

  11. Deleting a CI when you're not the service owner

    By Guest Paul Alexander,
    • 4 replies
    • 725 views

  12. Mandatory checklist - but only SOME of the checklist!

    By Guest Paul Alexander,
    • 1 reply
    • 727 views

  13. Service Portfolio Manager Role

    By Nikolaj,
    • 3 replies
    • 720 views

  14. Reporting Query - Assets Linked to Requests

    By Stephen.whittle,   
    • 2 replies
    • 1k views

  15. Tickets "From" template wrong

    By John C,
    • 24 replies
    • 2.1k views

  16. Differing settings within Requests

    By Jeremy,   
    • 1 reply
    • 667 views

  17. Missing timeline items

    By chriscorcoran,
    • 5 replies
    • 1.3k views

  18. User Name - can it be split into first name field and last name field?

    By Victoria Heeley,
    • 2 replies
    • 717 views

  19. Adding emails in the helpdesk mailbox to tickets

    By Victoria Heeley,
    • 2 replies
    • 722 views

  20. Notification mailbox

    By Guest Paul Alexander,
    • 1 reply
    • 593 views

  21. Change profile picture

    By Guest Paul Alexander,
    • 1 reply
    • 682 views

  22. Difficulty in differentiating SRs regarding Questions Vs Changes

    By mojahidm,
    • 4 replies
    • 966 views

  23. Upload Asset via csv file h_model field

    By Nikolaj,
    • 3 replies
    • 642 views

  24. Confirmation to Customer of update by Email

    By Frank Reay,
    • 5 replies
    • 982 views

  25. Asset Templates

    By samwoo,
    • 8 replies
    • 1.6k views
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