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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. Unable to validate user credentials

    By John C,
    • 1 reply
    • 788 views

  2. Asset to auto apper

    By Dave Longley,
    • 3 replies
    • 879 views

  3. Assigning Assets to Used by field

    By Dave Longley,   
    • 3 replies
    • 790 views

  4. Mandatory Fields

    By Haroon,
    • 1 reply
    • 658 views

  5. Customer Service Portal not accessible on Internet Explorer

    By Adrian Simpkins,
    • 7 replies
    • 1.4k views

  6. LDAP User Import Stuck

    By Michael Sharp,
    • 2 replies
    • 793 views

  7. Changing user availability status

    By Michael Sharp,
    • 3 replies
    • 1k views

  8. Need a way to reassign ownership of snippets 1 2

    By Lyonel,   
    • 27 replies
    • 3.8k views

  9. Known Issues - "Me Too" button results in undefined connection

    By DFarran,   
    • 2 replies
    • 892 views

  10. Snippets enhancement - attachments

    By nasimg,
    • 0 replies
    • 608 views

  11. Data Preview comes up blank...

    By Guest Paul Alexander,
    • 1 reply
    • 611 views

  12. Progressive Capture Search All Basic Users

    By Tina.Lapere,
    • 4 replies
    • 884 views

  13. Auto Assign to most available Analyst - clarification

    By Martyn Houghton,   
    • 20 replies
    • 3.3k views

  14. Set feedback on change requests?

    By Alberto M,
    • 6 replies
    • 1.1k views

  15. Notifications for CC's

    By RIchard Horton,
    • 1 reply
    • 708 views

  16. Creating updating Priorities

    By AKetteringham,   
    • 15 replies
    • 1.5k views

  17. Attachments not included when raising a new request from e-mail

    By RobW,
    • 2 replies
    • 673 views

  18. Reporting on reassigning of requests

    By RobW,
    • 2 replies
    • 819 views

  19. Manage Quick Request Templates

    By Malcolm,
    • 2 replies
    • 830 views

  20. Override field based on whether a date a number of days from today is selected

    By Guest Paul Alexander,
    • 3 replies
    • 844 views

  21. Problem Notification when Raising a ticket

    By David Wilson,
    • 2 replies
    • 769 views

  22. Has anyone been able to use a question from a progressive capture in a report?

    By Adam Toms,   
    • 2 replies
    • 860 views

  23. Warning Pop Up Window for VIP / Executive Staff

    By Adrian Simpkins,
    • 4 replies
    • 808 views

  24. Enhancement: Allow setting of 'resolve by' with variable

    By Dan Munns,
    • 7 replies
    • 1.5k views

  25. Force Request Categories

    By Michael Sharp,
    • 17 replies
    • 2.6k views
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