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sprasad

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sprasad last won the day on November 3 2020

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  1. Using the Apply to Email funtion We delete all the unwanted Text, then go to the Attachments. As soon as click on delete all (for the attachments) all the text we had selected (e.g. Highlighted below) re-appear on the form. The only way arond this is to delete the attachments 1st, then delete the Text.
  2. Notifications It is great to finally have notifications separated as we had previously requested that workspace notifications could be separated from request notifications. I have found that once you click on the respective alert, it will open the request but the side display does not disappear until you click on the request. So is an extra mouse click.
  3. Good morning @ArmandoDM It's not the employee portal but the Live UI Hornbill The scenario is that an external customer will send us an email, we will log a request on their behalf but when we select the Service, no catalog items load. It is the same if we try and raise a linked request from an existing request. See also:
  4. We are also affected. As you step through the workflow and select a Service, the respective Catalog items are not loading. If you carry on, the request is logged but has no SLA/Priority.
  5. When logging a new request, you are presented with Active Requests for that customer. The date logged appears to be incorrect (I checked my Regional settings to ensure it was set up correctly).
  6. @Brhow Once the fix was deployed, I provided the below instructions to my user base and it resolved the issue: From your Browser, Press F12 to get the DEV Tools menu(For new style laptops, you may have to hold down the function fn Key + F12Dev Tools Window will open.Now Right click on the Refresh iconSelect Empty Cache & Hard Refresh (Fig 1)Log out of Hornbill. Close the Browser.Restart Browser and log back into Hornbill.
  7. Following the automatic application update for Hornbill.timesheetmanager' which was applied (build 209) it seems we are unable to manually add your time to any requests. Adding your time in Hour or Minutes, then Clicking on the Green tick does not accept your entry.
  8. @Daniel Dekel Apologies if this not related but our users who use a web browser through their laptop get a similar error: Do you want me to log this separately? Error= To track log files, date.time of error was 02.08.2022 @11:08
  9. From a request, if you click on the Email compose icon and then select the Snippet button, it then displays constantly over your email. This has started happening in the last few days. You have the same issue if you choose the Tmer:
  10. +1 as we are also affected We raise >200 requests a day so hiding it after each request will cause extra work
  11. @Steve GillerMorning. Can I check please if the Fix included with Build 2616 is for the above issue: --> Timeline entry for a request email is not created when the content exceeds the maximum post size. {PM00171953}
  12. We use the drop down to show if an analyst is on Annual Leave or if No requests should be assigned to them. We are finding that these buttons are not responding, so you are unable to select a clip art to add. Please can this be resolved?
  13. Hello @Ehsan @ArmandoDM - my users confirm that this issue is now resolved. Thanks very much for applying the fix.
  14. Morning @Ehsan - Yes, Issue #2 with being unable to open attachments when raising new requests from Emails still persists, even after clearing browser Cache/cookies.
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