Dave Longley

any news on this?? been over 4 years now @James Ainsworth

I have been using the built-in report to measure Average Rating by Service: How can I find out the total number of users/contacts who has submitted the rating so I can see that XXXX number of staff have rated there Service 'Onsite Staff Mamber' 5/5?

Does the above condition look correct? @Steve Giller @Steve G

@Steve Giller @Steve G - totally agree, it is only set to 2 minutes in order to test, ideally, i would like a proper 2-way integration which is something i am trying to get set up. I have set the decision node to: but it doesn't pick up the status still when i resolve the ticket in Zendesk.

I have created an auto-task that currently raises a ticket successfully in Zendesk, updated the ticket reference timeline (hornbill) with the Zendesk ticket ID, and then places the ticket (hornbill) on hold. What I am struggling to get working is that when the agent resolves the ticket in Zendesk, the last update doesn't get added into my Hornbill ticket timeline and the Hornbill ticket should get taken off hold. I have set a decision node that looks for the status = solved in Zendesk in order to progress: Below is the first two nodes which works fine as Zendesk returns the ticket ID in the timeline: below are the decision criteria: Any help would be appreciated.

Hello, I have been asked if there is a way that we can use a custom DNS that would redirect to https://live.hornbill.com/xxx/internal/home/? As we are now part of the group, the 'powers above' want to standardise our toolset and therefore want to use our own domain for the Servicehub

@Steve Giller - I need to send the details of a new starter form/request to an external email address, this can have up to 15 fields of information.

Thanks @Steve Giller - could you ask please as i need to be able to map more fields from IC.

I was wondering if we are able to map filed to the below fields? I cant see that these mentioned in the Wiki: 1 - {{Extended Information.H_custom_1|empty}} 2 - {{Extended Information.H_custom_2|empty}} 3 - {{Extended Information.H_custom_3|empty}} 4 - {{Extended Information.H_custom_4|empty}} 5 - {{Extended Information.H_custom_5|empty}} 6 - {{Extended Information.H_custom_6|empty}} 7 - {{Extended Information.H_custom_7|empty}} 8 - {{Extended Information.H_custom_8|empty}} 9 - {{Extended Information.H_custom_9|empty}} 10 - {{Extended Information.H_custom_10|empty}} 11 - {{Extended Information.H_custom_11|empty}} 12 - {{Extended Information.H_custom_12|empty}} 13 - {{Extended Information.H_custom_13|empty}} 14 - {{Extended Information.H_custom_14|empty}} 15 - {{Extended Information.H_custom_15|empty}} 16 - {{Extended Information.H_custom_16|empty}} 17 - {{Extended Information.H_custom_17|empty}} 18 - {{Extended Information.H_custom_18|empty}} 19 - {{Extended Information.H_custom_19|empty}} 20 - {{Extended Information.H_custom_20|empty}} I have nearly used all the 'normal' custom fields (A-T, 21 - 30 and 31-40) and was wondering if i can use the above to pull information into some new email templates?

+1 for this to be available

Thanks @James Ainsworth, ideally i am looking for is Site Code. Can this get added as an option?

When searching for a Co-worker here: Can i add more columns to display the Site and Site code of the user below: or if i click on the contact and select About. update this page to add more information - susch as Site code or another .

thanks @Gerry @Steve G

Hello, I have recently created two new auto-tasks which via the cloud automation, logs a ticket in Fresh Service and Zendesk respectively. Is there a way that when the ticket gets resolved in Zendesk / Fresh Service that it can auto close the ticket logged in Hornbill?

@Steve Giller where can i check this and then i can advise? Thanks