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So when we create a view to search for data verses the database we get different results which is confusing us as to which is the correct information, can anyone shed any light as to what we are doing wrong? View The resolution text in the box is 'After clicking on the option Login into the Applicant View you will be able to login with the below credentials:', this gives184 results Database When we do the same in the database we get 153 results: This is the database search: SELECT * FROM h_itsm_requests where h_resolution like '%After clicking on the option Login into the Applicant View you will be able to login with the below credentials:%' and h_datelogged <= '2021-01-01 00:00:00' and h_requesttype = 'Incident'
So the next strange thing that I have noticed, I have set up a new user and did some training today and they see this: But everyone else sees this: Not sure what is wrong as I have checked settings etc and they are the same, the imagery I don't mind but the on-hold statuses are missing for the new user and there is no list just 'Place On-Hold' as we have several setup Globally that should be appearing.
I sure this has been asked about before, but my search has not been able to find a post for it. I am trying to have a measure which captures the difference between the number of request opened in a week to the number of requests closed, i.e. whether we are keep ahead of the incoming or slipping behind. Cheers Martyn