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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. Software Vendor and Product - restrict by Asset Type

    By Martyn Houghton,   
    • 1 reply
    • 601 views

  2. Raise New Request - Service List - Next Button on Service Heading or scroll bar within service list

    By Martyn Houghton,   
    • 4 replies
    • 892 views

  3. Request list - Showing Scheduled timings

    By NickH,
    • 11 replies
    • 1.4k views

  4. URGENT - Internet Explorer 11 - Server Connection Error

    By Chris Bardell,
    • 3 replies
    • 801 views

  5. Routing Rule Updates to Resolved Requests Status - option to update status

    By Martyn Houghton,   
    • 1 reply
    • 561 views

  6. BPM Access to Notes field

    By HHH,
    • 5 replies
    • 886 views

  7. Email Updates to Resolved Requests

    By Jeremy,   
    • 9 replies
    • 1.1k views

  8. Linked Requests in Request View to include Sub Status

    By Martyn Houghton,   
    • 0 replies
    • 502 views

  9. Email Syntax Error

    By Jeremy,   
    • 3 replies
    • 880 views

  10. Keep info in a node if the task is changed...

    By Guest Paul Alexander,
    • 2 replies
    • 610 views

  11. Which search includes archived users

    By Nikolaj,
    • 6 replies
    • 1k views

  12. New feature Notices

    By Adrian Simpkins,
    • 5 replies
    • 1.1k views

  13. Viewing direct requests doesn't filter correctly.

    By LifeOfJonny,
    • 2 replies
    • 750 views

  14. Document Library Link Customer/Organisation

    By Martyn Houghton,   
    • 1 reply
    • 603 views

  15. New Email Template Variable {{.H_reopen_reason}}​​​​​​​

    By AlexOnTheHill,
    • 0 replies
    • 633 views

  16. New Asset Screen not to close when clicking on Save

    By Martyn Houghton,   
    • 1 reply
    • 579 views

  17. Linked Assets (Request View) - ability to add new Asset

    By Martyn Houghton,   
    • 1 reply
    • 697 views

  18. Service Manager slow spinning wheel when sending email or pressing reset

    By AKetteringham,
    • 2 replies
    • 692 views

  19. Dynamic user search - more filters?

    By Guest Paul Alexander,
    • 1 reply
    • 566 views

  20. Customer's line manager variable in email template

    By Jason,
    • 1 reply
    • 706 views

  21. Service Portal - colour change on update

    By nasimg,
    • 2 replies
    • 686 views

  22. Resolution Missed not updating

    By DanHornbill,
    • 1 reply
    • 592 views

  23. Ability to call the supplied contact number

    By AlexOnTheHill,
    • 2 replies
    • 715 views

  24. Bulletin question

    By Adrian Simpkins,
    • 4 replies
    • 746 views

  25. Rename a supporting team

    By HGrigsby,
    • 2 replies
    • 816 views
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