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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,497 topics in this forum

  1. Change default 'from address/mailbox'

    By Dave Longley,   
    • 4 replies
    • 889 views

  2. Custom Button in Asset Management

    By Giuseppe Iannacone,
    • 5 replies
    • 1.1k views

  3. Impact missing from change requests logged today

    By HGrigsby,
    • 9 replies
    • 1.1k views

  4. Attachments in Resolution Tab

    By Jeremy,   
    • 0 replies
    • 634 views

  5. Specifiy user account type on ldap import

    By Mark Priest,
    • 2 replies
    • 812 views

  6. Last Updated by - Color coded

    By Giuseppe Iannacone,
    • 5 replies
    • 857 views

  7. New Metric for Views

    By Jeremy,
    • 0 replies
    • 555 views

  8. Deleting a CI when you're not the service owner

    By Guest Paul Alexander,
    • 4 replies
    • 717 views

  9. Mandatory checklist - but only SOME of the checklist!

    By Guest Paul Alexander,
    • 1 reply
    • 723 views

  10. Service Portfolio Manager Role

    By Nikolaj,
    • 3 replies
    • 714 views

  11. Reporting Query - Assets Linked to Requests

    By Stephen.whittle,   
    • 2 replies
    • 998 views

  12. Tickets "From" template wrong

    By John C,
    • 24 replies
    • 2.1k views

  13. Differing settings within Requests

    By Jeremy,   
    • 1 reply
    • 662 views

  14. Missing timeline items

    By chriscorcoran,
    • 5 replies
    • 1.3k views

  15. User Name - can it be split into first name field and last name field?

    By Victoria Heeley,
    • 2 replies
    • 709 views

  16. Adding emails in the helpdesk mailbox to tickets

    By Victoria Heeley,
    • 2 replies
    • 714 views

  17. Notification mailbox

    By Guest Paul Alexander,
    • 1 reply
    • 587 views

  18. Change profile picture

    By Guest Paul Alexander,
    • 1 reply
    • 675 views

  19. Difficulty in differentiating SRs regarding Questions Vs Changes

    By mojahidm,
    • 4 replies
    • 961 views

  20. Upload Asset via csv file h_model field

    By Nikolaj,
    • 3 replies
    • 636 views

  21. Confirmation to Customer of update by Email

    By Frank Reay,
    • 5 replies
    • 978 views

  22. Asset Templates

    By samwoo,
    • 8 replies
    • 1.6k views

  23. Closure Category in PCFs

    By Jeremy,   
    • 0 replies
    • 633 views

  24. Call assignments

    By derekgreen,
    • 2 replies
    • 747 views

  25. Changing 'noreply <email@live.hornbill.com>

    By NickH,
    • 1 reply
    • 817 views
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