Dave Longley Posted July 17, 2020 Share Posted July 17, 2020 Evening, I am not sure where I can change the following email template which is an email notification to the analyst when a ticket has been updated via email two things are wrong, it is sendin from my old email address and i want to remove the display name 'no reply' where can i change these settings? Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 18, 2020 Share Posted July 18, 2020 Hi Dave, Maybe this community post can help? Link to comment Share on other sites More sharing options...
Dave Longley Posted July 20, 2020 Author Share Posted July 20, 2020 Hi @James Ainsworth, I have checked these settings and nothing is set tp the prefix no-reply... Any other suggestions?. it appears to be only this one email that is sent this way? Link to comment Share on other sites More sharing options...
Steve Giller Posted July 21, 2020 Share Posted July 21, 2020 I think the information you're looking for is at the foot of the Service Manager Notification Settings page under the Email Notification Templates heading. Link to comment Share on other sites More sharing options...
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