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unable to amend/find email template


Dave Longley
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Evening,

I am not sure where I can change the following email template which is an email notification to the analyst when a ticket has been updated via email

two things are wrong, it is sendin from my old email address and i want to remove the display name 'no reply'

 

image.png.d37e8ac83102adc45ed1df1e183a812a.png

 

where can i change these settings?

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