unable to amend/find email template

[Dave Longley]

Evening,

I am not sure where I can change the following email template which is an email notification to the analyst when a ticket has been updated via email

two things are wrong, it is sendin from my old email address and i want to remove the display name 'no reply'

 

 

where can i change these settings?

[James Ainsworth]

Hi Dave,

Maybe this community post can help?

 

[Dave Longley]

Hi @James Ainsworth, I have checked these settings and nothing is set tp the prefix no-reply... Any other suggestions?. it appears to be only this one email that is sent this way? 

[Steve Giller]

I think the information you're looking for is at the foot of the Service Manager Notification Settings page under the Email Notification Templates heading.