Change default 'from address/mailbox'

[Dave Longley]

Hello,

When manually sending an email, i want the email client by default to select our mailbox not the default 'helpdesk' one which is out of the box.:

 

 

How or where can I change this?

[Keith Stevenson]

Dave,

If you go into admin.hornbill.com/instancename and then System->Email->Shared Mailboxes and click on your mailbox, you can goto the Addresses Tab. On there you can highlight the given address you want, tick the box and then click the Tick Icon to set it as default. 

 

Kind Regards

 

Keith Stevenson

[Dave Longley]

Hi @Keith Stevenson, I have done this already:

 

but when i open a ticket and click on the email tab is see this :

 

it still defaults to the hornbill mailbox. 

[James Ainsworth]

Dave, 

Possibly, this is what you are looking for.  This is the Service Details.  If you edit the details there will be an option to set the default mailbox for the service.

[Dave Longley]

thanks @James Ainsworth, worked a treat!