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Showing results for tags 'to'.
When viewing an email sent from Hornbill which has Bcc: recipients on it, if you choose the 'Reply All' option the Bcc: recipients get copied over but to the To: values (black line) and not the Bcc: line (red line). Cheers Martyn
As a follow on from the request below which has now been implemented, can the timeline update be extended to include the text of all the email addresses on the To: recipients. At the moment it does not show any details from the To: part of the email and you have to open the linked email to view this information. Having the information as part of the timeline, makes it easier for the analyst to pick up and add additional connections. Cheers Martyn
When using Routing Rules and the Service Manager Templates to create new requests from emails, can the timeline entry be expanded to include the source email address as well as any CC: addresses, as at the moment it only displays either a matched contact or undefined contact. Undefined Matched contact Cheers Martyn
Can we request an enhancement 'Get Request Information' node of 'Source Email Details' is extended to return all any email addresses on the To: recipient as a separate sting so that these can be injected into timeline and activity descriptions, as at the moment. At the moment the current To: only returns the single receiving mailbox address, not all the recipients. This is related to our earlier post where we are trying to ensure the analyst is aware of involved parties they need to add as connections. Cheers Martyn