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Stephen.whittle

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Stephen.whittle last won the day on July 8

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About Stephen.whittle

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  • Birthday December 2

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  1. @Adrian Simpkins @Jeremy Did you get a response on this? We would also like to do this as the alternative is manually creating a flow in he BPM and PC to determine an outcome. If we could somehow inject the "assessments" that have already been configured into the BPM and PC so the requesting user can complete the assessment in their own context so further contribute to the impact and urgency of their request.
  2. @Victor That has worked, thanks for your help and fast response. Much appreciated.
  3. Hi Thanks for such a quick response. It accepts that query but still shows contracts that are expiring far beyond 6 months.
  4. Need some help on a contract report, we have compiled lots of our suppliers and associated contracts in the supplier manager module and use the contracts view to view a list of when contracts are due to expire. The limitation of this is the view is fixed to only show contracts that expire within 30, 60 and 90 days. There are some very high value contracts that we would need to start a procurement exercise for within 6 months of expiry and therefore I want a report that sends these by email to specific parties. I have created the report but struggling with the filter that only resolves contract end dates within 240 days. I am using this as a custom criteria that I have lifted from another report but it must be wrong. I need to show only contracts that expire within 240 days of "todays date" at the point in which the report is executed. DATE_SUB(NOW(), INTERVAL 240 DAY)
  5. Hi, This is the regex configured within our LDAP import. This is the same across all of our LDAP imports. The manager attribute within AD are also all the same format so in theory I cannot see why this would work for some user accounts within that particular LDAP import and not all. I believe that is Adrians query. The issue is not consistent.
  6. We haven't made the move to the new Employee Portal as of yet so this may already be available but I would also be in favour of this functionality. Our particular example is where we have externally hosted services such as Video Conferencing tools, we could provide an update via RSS feed of the status of this particular service. Most service providers have a status page with RSS feed capabilities.
  7. Thanks @Steven Boardman I'll give that a try.
  8. Excuse my limited sql knowledge. I am trying to run a report in the reports module against outstanding requests older than X days. The preset variables do not allow for this specific detail so I would like to use the "customer criteria" option but simply pasting in some sql doesn't seem to be working for me. Is anyone able to help. Using this SQL. h_datelogged < DATE_SUB(CURDATE(), INTERVAL 30 DAY) and configured as per attached. The report is still resolving requests logged in less than 30 days in this example.
  9. Thanks @James Ainsworth this would also be very useful in the Email Reports functionality. At the moment you need to add recipients one by one, if somehow you could support group email that would be a move in the right direction and prevent having to create lots of distribution groups in Exchange.
  10. Anyone able to provide an update on this please?
  11. Hi James, Thanks for coming back so quickly. Yes, we do have all user distribution lists configured on the local respective exchange servers however these are dynamic distribution lists and therefore don't exist in AD and therefore are not imported with our LDAP imports. I was more thinking of a group we could create within Hornbill that all users are added to upon import which in turn leaves us with a site based group will all staff which does the same job. I was then planning on procuring a new mailbox to use as a do not reply service for notifications which is the starting point for manual service notifications. If this works and is possible I would like to develop this so we can automate some user communications based on the service availability for example, when marked as impacted email all staff that are subscribed to that service notifying them of the issue etc.
  12. As a hospital we often send planned and unplanned notifications out to staff by all user email. We are a recently merged organisation from three previous legal entity hospitals so we have a long way to go from an infrastructure perspective until we are on single platforms/services so one of the challenges we have at the moment is coordinating multi-site wide comms being sent to all users from the respective exchange environments. We could utilise Hornbill Emails to do this for us as all users have at the very least a basic account and would receive service notifications but we like the notices we send to be purely informational and not encourage a reply as they are sent to circa 18,000 members of staff. With this in mind is anyone already doing something similar as a no-reply function within Hornbill or can suggest a way we could do this. One limitation I have noticed is when composing an email you cannot simply send to "all basic users" so what prerequisites are there to set this up? Perhaps a group on Hornbill where we simply add all LDAP imported active users. Keen to get thoughts and thanks in advance for anyone that takes the time to contribute.
  13. This will apply to all NHS and public service customers, we have an issue whereby prior to the Hornbill SaaS solution now means the email solution is not on prem and therefore leaves our organisation. Any sensitive information contained within the body of that email is quarantined by our mail appliance but means emails are then encrypted into a PDF file and then have to be manually opened and then processed by our 1st line team instead of leveraging the routing rules. This has created an overhead for that team and naturally looking to put API based or self-serve options in place to remove these email initiated requests but that has an associated time and cost of doing so. Does anyone else have this challenge and are there any encrypted point to point email offerings to overcome this challenge? In our case an internal SMTP address is forwarding all of our email traffic to the Hornbill mailboxes.
  14. @StokoE @Adrian SimpkinsYou may be interested in this thread.
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