Victoria Heeley Posted July 13, 2020 Share Posted July 13, 2020 Hi we sometimes have emails that come in from one party (e.g. HR) but we then need to attach it to a ticket that the line manager logs I am finding i can't search for tickets that aren't logged against the same user name? is this correct? I would like to be able to attach an email to ANY ticket if possible. Link to comment Share on other sites More sharing options...
Deen Posted July 13, 2020 Share Posted July 13, 2020 When viewing the email the Apply To Request box allows you to type in manually a valid reference number. You can then select this request to add the email to, it shouldn't need to be a request from the originating party. Link to comment Share on other sites More sharing options...
Victoria Heeley Posted July 16, 2020 Author Share Posted July 16, 2020 I think I must be doing something wrong then as I try that but no options come up. I'll take another look. Link to comment Share on other sites More sharing options...
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