Jump to content

Adding emails in the helpdesk mailbox to tickets


Victoria Heeley
 Share

Recommended Posts

Hi we sometimes have emails that come in from one party (e.g. HR) but we then need to attach it to a ticket that the line manager logs

I am finding i can't search for tickets that aren't logged against the same user name? is this correct?

I would like to be able to attach an email to ANY ticket if possible.

Link to comment
Share on other sites

When viewing the email the Apply To Request box allows you to type in manually a valid reference number.  You can then select this request to add the email to, it shouldn't need to be a request from the originating party.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...