Last Updated by - Color coded

[Giuseppe Iannacone]

I'm not able to understand how i can apply colour code to the updated depending on the source... system customer or analyst...

[Steven Boardman]

@Giuseppe Iannacone in the admin console, under service manager > Settings you'll find these

[Steven Boardman]

@Giuseppe Iannacone having said the above, i've just been informed, there is a slight issue with the colour coding, which has been fixed up, so you might want to hold off on using this until the next Service Manage update next week.

[Giuseppe Iannacone]

@Steven Boardman thanks for both update... i will try to see the differences and eventually revert until the next Service Manager Update.

Thank you! ...as usual a great job.

[Jeremy]

Can I ask what the difference is between the coworker and the guest?

The option to show a colour for updated by a connection would be nice too...

[Steven Boardman]

@Jeremy this will be clearer in the next Service Manager update, as i mention above, there is an issue with these, so we need to await the fix.

* You will be able to set the colour for a support person update

* You will be able to set a colour for a non support person update - i.e either customer or connection (not one for each as it stands)

* You will be able to set a colour for a system generated update

These will correspond to the new new View Conditions, which will allow you to filter requests on say - last updated by non support person

The next Service Manager update should be available next week.