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@Jeremy this will be clearer in the next Service Manager update, as i mention above, there is an issue with these, so we need to await the fix.

* You will be able to set the colour for a support person update

* You will be able to set a colour for a non support person update - i.e either customer or connection (not one for each as it stands)

* You will be able to set a colour for a system generated update

These will correspond to the new new View Conditions, which will allow you to filter requests on say - last updated by non support person

The next Service Manager update should be available next week.   

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