HGrigsby Posted March 27, 2018 Share Posted March 27, 2018 We ran the latest update this morning and have noticed that the resolve action is not appearing for some users. The process shows the hide resolved action followed by the show resolved action but the teams don't see the button. This is on a variety of processes and affecting different teams. I can see the resolve button I guess this is because I am an admin. Can someone help or should this be logged as an incident? Helen Link to comment Share on other sites More sharing options...
HGrigsby Posted March 27, 2018 Author Share Posted March 27, 2018 It seems that anyone who had the role of "Incident Management User" and "Service Request User" now only has the viewer role. Adding the user roles back in does work, though I get an error when I save the changes. Link to comment Share on other sites More sharing options...
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