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Email Screenshots in the Body of an Email - .DAT


Stephen.whittle
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When receiving requests via email the emails where relevant are then turned into a request/incident. We have noticed that when users have included a screenshot (.JPG, JPEG, PNG) of the issue they're experiencing and including it in the body of the email rather than attaching it to the email these screenshots are lost and do not get added as an attachment to the request/incident in Service Manager. 

 

Instead We get a .dat file attached to the request/incident which cannot be viewed as a picture and is a series of code not very helpful to the Service Desk Staff to assist in resolving the issue. 

 

Thanks. 

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