Martyn Houghton Posted March 23, 2018 Share Posted March 23, 2018 If you have customised roles copied from the Incident Management one you may well receive an error when attempting to change the status of the reqeust following the application of SM build 1189. This introduces a new table which you role will not have, as only the defaults roles will have been updated by the build. You will need to update your custom incident management roles to have all rights on h_itsm_request_status_history, except delete. Not sure which change this relates to in the build release notes or if there are other databse objects added at this time. Cheers Martyn Link to comment Share on other sites More sharing options...
Victor Posted March 23, 2018 Share Posted March 23, 2018 3 hours ago, Martyn Houghton said: This introduces a new table hmm... this table was introduced by build 1013 (deployed last July) for the "two-stage closure" functionality and used since... https://community.hornbill.com/topic/10876-new-update-hornbill-service-manager-1013/ So, not entirely sure why the error occurs now... Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 23, 2018 Author Share Posted March 23, 2018 @Victor Indeed not sure why this has been triggered now. Hopefully this will help if it anyone else comes up against. Cheers Martyn Link to comment Share on other sites More sharing options...
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