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Service Manager 1189 - New Permissions - Incident Management Roles

Martyn Houghton

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If you have customised roles copied from the Incident Management one you may well receive an error when attempting to change the status of the reqeust following the application of SM build 1189. This introduces a new table which you role will not have, as only the defaults roles will have been updated by the build.



You will need to update your custom incident management roles to have all rights on h_itsm_request_status_history, except delete.


Not sure which change this relates to in the build release notes or if there are other databse objects added at this time.



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