Service Manager 1189 - New Permissions - Incident Management Roles

[Martyn Houghton]

If you have customised roles copied from the Incident Management one you may well receive an error when attempting to change the status of the reqeust following the application of SM build 1189. This introduces a new table which you role will not have, as only the defaults roles will have been updated by the build.

 

You will need to update your custom incident management roles to have all rights on h_itsm_request_status_history, except delete.

Not sure which change this relates to in the build release notes or if there are other databse objects added at this time.

Cheers

Martyn

[Victor]

3 hours ago, Martyn Houghton said:

This introduces a new table

hmm... this table was introduced by build 1013 (deployed last July) for the "two-stage closure" functionality and used since... https://community.hornbill.com/topic/10876-new-update-hornbill-service-manager-1013/

So, not entirely sure why the error occurs now... 

[Martyn Houghton]

@Victor

Indeed not sure why this has been triggered now. Hopefully this will help if it anyone else comes up against.

Cheers

Martyn